IMPACT FACTOR : 5.212

OPTIMIZING THE ORDER TO CASH PROCESS WITH SAP SD A COMPREHENSIVE CASE STUDY (KEY IJW**********369)

• Nanda Kishore Gannamneni, Nishit Agarwal, Venkata Ramanaiah Chintha, Er. Aman Shrivastav, Shalu Jain, Om Goel

Abstract

This case study explores the optimization of the Order-to-Cash (OTC) process utilizing SAP Sales and Distribution (SD) modules, highlighting the strategic enhancements made to improve efficiency, accuracy, and customer satisfaction. The OTC process is pivotal in driving revenue and involves a series of interconnected steps from order placement to payment receipt. The study investigates a specific organization that faced challenges such as lengthy order processing times, billing inaccuracies, and delayed cash flows.Through a comprehensive analysis of the existing processes, key bottlenecks were identified, and targeted improvements were implemented. These included the automation of order entry, integration of real-time inventory management, and enhancements to customer communication channels. Leveraging SAP SD functionalities, such as pricing procedures and credit management, the organization was able to streamline operations, minimize errors, and accelerate transaction times.Quantitative metrics demonstrated significant improvements post-implementation, including a 30% reduction in order processing time and a 20% increase in on-time deliveries. Qualitative feedback from stakeholders indicated enhanced customer satisfaction and loyalty. This case study underscores the importance of leveraging SAP SD for optimizing OTC processes, offering valuable insights for organizations aiming to enhance operational efficiency and drive financial performance. The findings not only contribute to the body of knowledge on ERP optimization but also provide practical implications for businesses seeking to modernize their order management practices.